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OCEANS AWAY CRUISES & TOURS BY ROSE & JOHN
c/o Vision 2000 Travel Group
1200 Sheppard Ave., East, Suite 201
Toronto, Ontario M2K 2S5
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Telephone: 416-487-5385 | Toll Free: 1-800-475-9494 John ext 3000 (follow instructions and your call
will be forwarded to us at no cost to you or leave us a message.) | FAX: 1-828-749-3501
Email: oceansawaycruises@yahoo.com | Ontario License #58008475
VIST OUR WEBSITE: www.oacruises.com |
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A deposit is required at time of cruise bookings. Cancellation Protection Plan, if desired, must
be paid for at time of deposit. The per person cruise deposit requirement to secure reservations is
$450 US or $510 CanadainFunds (Payment by American Express, Visa, Master Card or Discover Card is also
accepted)
Final payment is due no later than Nov. 17, 2009. In most cases, we are able to provide you with
travel documents, including your cruise contract, approximately 30 days prior to departure. Travel
documents, however, are issued only after final payment has been received by Holland America Line.
A full refund (except for amounts paid for CPP and administrative fee) will be made for written
cancellations received by Holland America Line at least 76 days prior to the date on which you are to
commence travel by air, rail, sea or otherwise. Cancellation fees for passengers who cancel after that
date for any reason, including medical or family reasons, are subject to the following per
person cancellation fees:
75 - 57 days before commencing travel: an amount equal to deposit requirement
56 - 29 days before commencing travel: 50% of gross fare
28 - 16 days before commencing travel: 75% of gross fare
15 days or less before commencing travel: 100% of gross fare
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space,
these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to
future bookings. Refunds will normally be made to your travel agent. Travel agents may impose their own
cancellation fees.
Name changes require the prior approval of Holland America Line and may not always be possible. Cruise
contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations
and are subject to cancellation fees.
An administration fee of $150 US or $200 Canadian per person will be charged for any cancellations after
payment has been made.
Oceans Away Cruises & Tours acts only as agent for Holland America Line, Inc. and as such agent will not be
held responsible for any acts of negligence by Holland America Line Inc. or its suppliers.
The MS ZAANDAM is owned by HAL Nederland N.V. and chartered to Holland America Line N.V. which is affiliated
with Holland America Line Inc. Transportation aboard the ship is provided solely by the Shipowners and
Charterers and pursuant to the Cruise Contract that you will receive prior to embarkation. A copy of the form
of cruise contract will be provided upon request or can be viewed on Holland America's website:
www.hollandamerica.com. Please note that the contract includes a
clause specifying certain courts in the State of Washington as the exclusive forum for resolving disputes.
Non-Holland America Services (such as airlines and ground carriers, shore excursions, restaurants, air ambulance,
hotels and shore side physicians) are generally performed by independent contractors. The Non-Holland America Services
are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent
contractor. We assume no responsibility with respect to these Non-Holland America Services (including cancellation,
delay, injury, death or damage to property) even though we may collect monies or make bookings.
Situations may arise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled
departure, change itineraries or make substitutions involving hotels, restaurants, ports of call, other travel
components, vessels or other modes of transportation. In the event, we do not assume responsibility or liability for
any resulting losses, expenses or inconvenience. Your full cruise fare will be refunded, if the cruise is cancelled
prior to initial embarkation. We are not required to make refunds once travel commences regardless of the reason for
guests being unable to complete their travel.
All guests must carry their valid passports. Passports and visas(if required) must be valid for the duration of your
travel. All passports must be valid for at least six months beyond intended stay. Proper travel documentation is required
at embarkation and throughout the cruise. It is the guest's sole responsibility to bring and have available at all times
all required travel documents. Any guest traveling without proper documentation will not be allowed to board the vessel and
no refund of the cruise fare will be issued.
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