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OCEANS AWAY CRUISES & TOURS BY ROSE & JOHN
c/o Vision 2000 Travel Group
1200 Sheppard Ave., East, Suite 201
Toronto, Ontario M2K 2S5
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NEW Telephone: 416-487-5385 | Toll Free: 1-800-475-9494 John ext 3000 | FAX: 1-828-749-3501
Email: oceansawaycruises@yahoo.com | Ontario License #58008475
VIST OUR WEBSITE: www.oacruises.com
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BOOK NOW
A deposit is required at time of cruise booking. Cancellation Protection Plan, if desired, must be paid for at time of deposit.
The deposit amount required is $300US or $315CDN. Final payment is due by September 1, 2009. (Payment by American Express, Visa
or Master Card is also accepted)
In most cases, we are able to provide you with travel documents, including your cruise contract, approximately 30 days prior
to departure. Travel documents, however, are issued only after final payment has been received by Holland America Line.
A full refund (except for amounts paid for CPP and administrative fee) will be made for written cancellations received by
Holland America Line at least 76 days prior to the date on which you are to commence travel by air, rail, sea or otherwise.
Cancellation fee for passengers who cancel after that date for any reason, including medical or family reasons, are subject to
the following per person cancellation fees:
75 - 57 days before commencing travel: an amount equal to deposit requirement
56 - 29 days before commencing travel: 50% of gross fare
28 - 16 days before commencing travel: 75% of gross fare
15 days or less before commencing travel: 100% of gross fare
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due
regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be
made to your travel agent. Travel agents may impose their own cancellation fees.
Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are
nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to
cancellation fees.
An administration fee of $125 US or $150CDN per person will be charged for any cancellations after payment has been made.
Oceans Away Cruises and Tours acts only as agent for Holland America Line Inc. and as such agent will not be held responsible
for any acts of negligence by Holland America Line Inc. or any of its suppliers.
The MS NOORDAM is owned by HAL Antillen N.V. and chartered to Holland America Line N.V. which is affiliated with Holland America
Line Inc. Transportation aboard the ship is provided solely by the Shipowners and Charterers and pursuant to the Cruise Contract
that you will receive prior to embarkation. A copy of the form of cruise contract will be provided upon request or can be viewed
on Holland America's website: www.hollandamerica.com.
Please note that the contract includes a clause specifying certain courts in the State of Washington as the exclusive forum for
resolving disputes.
Non-Holland America Services (such as airlines and ground carriers, shore excursions, restaurants, air ambulance, hotels and
shore side physicians) are generally performed by independent contractors. The Non-Holland America Services are solely at your
risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor. We assume no
responsibility with respect to these Non-Holland America Services (including cancellation, delay, injury, death or damage to
property) even though we may collect monies or make bookings.
Situations may arise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled departure,
change itineraries or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or
other modes of transportation. In the event, we do not assume responsibility or liability for any resulting losses, expenses
or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation.
We are not required to make refunds once travel commences regardless of the reason for guests being unable to complete their
travel.
All guests must carry their valid passports. All passports must be valid for at least 6 months beyond intended stay.
It is the guest's sole responsibility to bring and have available at all times all required travel documents.
Any guest traveling without proper documentation will not be allowed to board the vessel and no
refund of the cruise fare will be issued.
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