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OCEANS AWAY CRUISES & TOURS BY ROSE & JOHN
c/o Vision 2000 Travel Group
1200 Sheppard Ave., East, Suite 201
Toronto, Ontario M2K 2S5
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Telephone: 416-487-5385 | Toll Free: 1-800-475-9494 John ext 3000 | FAX: 1-828-749-3501
Email: oceansawaycruises@yahoo.com | Website: www.oacruises.com | Ontario License #58008475
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A deposit is required at time of cruise bookings. Cancellation Protection Plan, if desired, must be paid for at time of deposit. The per-person cruise deposit requirement to secure reservations is $300 US Funds.(Payment by American Express, Visa, Master Card or Discover Card is also accepted)
Final payment is due no later than April 02, 2010. In most cases, we are able to provide you with travel documents, including your cruise contract, approximately 30 days prior to departure. Travel documents, however, are issued only after final payment has been received by Holland America Line.
A full refund (except for amounts paid for CPP and administrative fee) will be made for written cancellations received by Holland America Line at least 76 days prior to the date on which you are to commence travel by air, rail, sea or otherwise. Cancellation fees for passengers who cancel after that date for any reason, including medical or family reasons, are subject to the following per person cancellation fees:
75 – 57 days before commencing travel: an amount equal to deposit requirement
56 – 29 days before commencing travel: 50% of gross fare
28 – 16 days before commencing travel: 75% of gross fare
15 days or less before commencing travel: 100% of gross fare
Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will normally be made to your travel agent. Travel agents may impose their own cancellation fees.
Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
An administration fee of $150US per person will be charged for any cancellations after payment has been made.
Oceans Away Cruises & Tours acts only as agent for Holland America Line, Inc. and as such agent will not be held responsible for any acts of negligence by Holland America Line Inc. or its suppliers.
The MS VOLENDAM is owned by HAL Nederland N.V. and chartered to Holland America Line N.V. which is affiliated with Holland America Line Inc. Transportation aboard the ship is provided solely by the Shipowners and Charterers and pursuant to the Cruise Contract that you will receive prior to embarkation. A copy of the form of cruise contract will be provided upon request or can be viewed on Holland America's website: www.hollandamerica.com. Please note that the contract includes a clause specifying certain courts in the State of Washington as the exclusive forum for resolving disputes.
Non-Holland America Services (such as airlines and ground carriers, shore excursions, restaurants, air ambulance, hotels and shore side physicians) are generally performed by independent contractors. The Non-Holland America Services are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor. We assume no responsibility with respect to these Non-Holland America Services (including cancellation, delay, injury, death or damage to property) even though we may collect monies or make bookings.
Situations may rise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled departure, change itineraries or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or other modes of transportation., In the event, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation. We are not required to make refunds once travel commences regardless of the reason for guests being unable to complete their travel.
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